Terms and Conditions

Thank you for your interest in Optimum Pet Vitality’s Brand Affiliate Program.

The following terms and conditions apply to individuals who are accessing or using the Program both as a Merchant (“we”, “us”, or “Merchant”) and an Affiliate (“you” or “Affiliate”) who refers customers to use products or services from the Merchant. 

By participating in the Program, Affiliate agrees to use the Program in the manner specified and is bound by these terms and conditions. If you do not agree to these terms and conditions in their entirety, you are not authorized to register as an Affiliate or participate in the Program in any manner.

Approval or Rejection of the Application

We reserve the right to approve or reject ANY Affiliate Program Registration at our sole and absolute discretion. You will have no legal recourse against us for the rejection of your Affiliate Program Registration.

Affiliate Links and Coupons

The Affiliate link is automatically generated, but you can also generate an affiliate link for a specific product or collection. If a person clicks on someone else’s referral link and then later they click on yours, yours is the one that will be tracked. Also, if a customer views the Merchant’s products with your Affiliate link, but does not purchase anything at that time, no commission will be earned. Additionally, if the same customer later purchases a product but does not use your link, the sale will not count towards your commission as there is no way to track that you referred the customer. In summary, you will earn commission only on sales that are purchased directly from your Affiliate link. 

Affiliate may or may not be assigned a coupon code with details and usage clarified on Dashboard. If a customer clicks on both the affiliate link and coupon code, you will not receive a double commission. If you’re not assigned a branded coupon, then you’re not allowed to promote the coupon. 

Affiliate may also advertise Merchant website through online channels such as Private Facebook Groups, Instagram, Email or offline ads, such as magazines and newspapers.

Commissions and Payment

If you refer a customer to make a purchase on our website, you will get a commission amount which is calculated based on Commission structure. Commission amount is dependent on order value but not including operational fees (taxes or other not yet determined fees).

For an Affiliate to receive a commission, you need to complete the payment details in Settings. Payment schedule will be detailed on our Quick Start Guide page.

Payments will only be sent for transactions that have been successfully completed. Use of the Affiliate Program is subject to a fair use policy which gives Merchant the right to review each and every referral order. Status of commission is displayed in Commission tab, and any paid commission will be listed on Payment tab. Transactions that result in chargebacks or refunds will not be paid out.

Marketing Tools

We share promotional assets, such as banners, logos, etc with you through a shared drive. You can download the media to share on affiliate channels. We reserve all rights to any videos, documents, or images shared for marketing purposes. 

Cookie Policy

We use a cookie to track people who have clicked on your link, so they need to have cookies enabled in order for us to track them.

If a person doesn't allow cookies or clears their cookies, then we are unable to track them. Therefore, we are unable to pay commission on that person's activity.

Cookie duration 30 days. The tracking day starts from the time a customer clicks on the Affiliate link. Within the cookie duration, the first purchase made by this customer at Merchant website will result in commissions to the Affiliate as discussed in the Commission and Payment section. 

Removal from Referral Program

If an Affiliate wishes to be removed from the Affiliate program, they can do so by contacting: [email protected]

 Go Forward and Refer!

We're very glad you've made it to the end of this important document.

We wish you all the very best. You can always re-visit these Affiliate Program terms and conditions in the future. If you have any questions, please email  [email protected]  for support.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your Affiliate account, order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential, and not stored on the Optimum Pet Vitality servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process requests made against your account, understand and save your preferences for future visits, keep track of & compile aggregate-data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personal, identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

What rules apply to people residing in the European Union?

For users residing in the European Union, please ensure you carefully read our EU Data Protection document, located here: https://toegrips.com/privacy-eu. It provides you with the information required to be in compliance with the General Data Protection Regulation (GDPR) rules.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. ***. Do we ask about age?

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.optimumpetvitality.com/terms-conditions/#privacy-policy 

Your Consent

By using our site, you consent to our website’s privacy policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us at: [email protected]

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes, and/or update the Privacy Policy modification date below.


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